Terms & Conditions

Welcome to Meikeiko. These Terms & Conditions govern your use of our online store and services. By browsing our store, creating an account, or placing an order, you agree to these terms and the policies published on our store.

We may update our store or these Terms & Conditions from time to time. Any changes take effect when posted on this page.

Website Use

You agree to use our store only for lawful purposes. You must not upload or share content that contains harmful code, is unlawful, abusive, misleading, or infringes another person’s rights.

Store materials, including product photos, text, graphics, designs, and logos, are owned by or licensed to Meikeiko. You may use the store for personal shopping purposes. You may not copy, reproduce, modify, distribute, or commercially use store content without our prior written permission.

We may restrict access to the store, suspend an account, or cancel an order if we reasonably believe there has been fraud, unlawful activity, misuse of the store, or a breach of these terms.

Accounts and Customer Information

If you create an account, you are responsible for keeping your login information secure and for activity carried out through your account. Please notify us promptly if you suspect unauthorized access.

You agree to provide accurate and complete information when creating an account or placing an order, including your name, shipping address, email address, and payment details. Customers are responsible for providing a complete and accurate shipping address and any information required for delivery or customs clearance.

Product Information and Order Acceptance

We make reasonable efforts to display product descriptions, colors, images, and prices accurately. Product appearance may vary depending on your screen or device.

All orders are subject to product availability and acceptance by Meikeiko. We may decline or cancel an order if an item is unavailable, product or pricing information contains an error, payment cannot be verified, or we suspect fraud. If we cancel an order after payment, we will refund the amount paid for the canceled order.

We may contact you if additional information is needed to process your order. Please review your order details before completing payment.

Order Cancellation

In-stock orders may be canceled before shipment. If an in-stock order is canceled before shipment, the refund will be issued within 24 hours.

Customized orders cannot be canceled once production has started. Please contact customer service as soon as possible to request a cancellation. Cancellation requests are subject to confirmation by Meikeiko.

Customer Photos, Videos, and Reviews

If you submit a review, photo, video, or other content to Meikeiko, you confirm that you have the right to share it and that it does not violate another person’s rights.

Meikeiko may use customer-submitted photos or videos for promotional purposes. If the content includes an identifiable person, we will obtain that person’s permission before using it in Meikeiko’s marketing or promotional materials. Please do not submit content featuring another identifiable person unless you have their permission to share it.

We may remove content that violates these terms or applicable law.

Shipping and Delivery

Orders ship from China via FedEx. In-stock items are usually shipped within 2 days after payment is received. Customized items usually require 5–7 days of preparation before shipment.

Estimated delivery times after shipment are approximately 3–5 days to the United States and 5–7 days to Europe. For other destinations, please contact customer service for an estimate. Delivery times are estimates and may be affected by customs clearance, carrier operations, and other circumstances.

Meikeiko offers free shipping. Some destinations may incur a remote-area surcharge. We will check the address and confirm any applicable surcharge before payment. All applicable charges must be confirmed and paid together before order processing.

Customs duties and taxes depend on the shipping option. Some shipping options may include duties and taxes, while others may not. Please contact customer service before placing your order to confirm the available options and any applicable charges.

Customers are responsible for additional costs caused by an incorrect address, missed delivery, failure to collect a package, redelivery, or storage. We will assist customers in contacting the carrier when these situations occur.

If your shipment is delayed or appears to be missing, you may contact us at any time. We will contact the local shipping provider to help investigate. If the carrier confirms that the package is lost, compensation will be handled according to the declared value and the carrier’s applicable policies. Please contact customer service to discuss whether a replacement or refund may be available.

Payment Terms

Meikeiko currently accepts PayPal, TT (Telegraphic Transfer), and Western Union. Available currencies are displayed in the store, and your order will be charged in the currency you select. Meikeiko does not charge a currency conversion fee. Your bank or payment provider may apply its own fees or conversion charges.

You may pay at a time that works for you. Order preparation begins after payment is received. Payment instructions for TT and Western Union are displayed during payment. After making a payment, please send us the payment receipt or a screenshot so we can check and confirm it.

Any fees charged by the payment provider or bank are the customer’s responsibility. If a payment does not appear in our account, we may contact the relevant bank or payment provider to investigate.

If you need a payment method that is not listed, please contact us. We may try to determine whether another option is available, but we cannot guarantee that it will be supported.

Returns, Exchanges, and Refunds

Meikeiko does not offer no-reason returns. Return and exchange requests must be submitted to meikeiko-john@hotmail.com within 15 days of the delivery date shown in the carrier’s tracking information.

Please contact customer service before sending any item back. Do not return an item without first discussing the request with us. All returns are subject to inspection and the applicable return conditions.

The wig must have no signs of use. All original boxes, bags, packaging materials, and gifts must be returned.

For a confirmed quality issue, Meikeiko covers the return shipping cost. In most cases, the customer pays the shipping cost first and Meikeiko reimburses it after confirmation. Another arrangement may be agreed depending on the delivery address. For returns for other reasons, the customer is responsible for the return shipping cost.

Customized items cannot be exchanged. Regular, non-customized items may be eligible for exchange after discussion with customer service.

Once the returned package is received and inspected, an approved refund will be issued to the original payment method within three days. Original shipping charges are non-refundable.

Events Beyond Our Control

Meikeiko is not responsible for a delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, government actions, transportation interruptions, or supply disruptions.

Governing Law and Disputes

These Terms & Conditions are governed by the laws of the People’s Republic of China. Any dispute arising from these terms will be handled in accordance with applicable Chinese law, with the competent court in Xuchang, Henan Province, China, having jurisdiction.

Contact Information

Meikeiko
Business location: Xuchang, Henan Province, China
Email: meikeiko-john@hotmail.com