Return Policy
Return, Exchange & Refund Policy
At Meikeiko, we want you to feel confident about your purchase. We do not offer no-reason returns. Return and exchange requests must be submitted to our customer service team within 15 days of the delivery date shown in the carrier’s tracking information. Please contact us before returning or exchanging any item. Submitting a request within 15 days does not guarantee approval; all returns remain subject to the conditions below and our inspection.
Return Conditions
- The wig must be returned with no signs of use. It must not have been worn, washed, cut, colored, or altered.
- Please include all original boxes, bags, packaging materials, and gifts in the return.
- Before shipment, Meikeiko takes photos and videos of the product and shares them with the customer for confirmation. If you believe your order has a quality issue, please contact customer service so we can review and confirm the issue with you.
- For a confirmed quality issue, Meikeiko will cover the return shipping cost. In most cases, the customer pays the shipping cost first and Meikeiko reimburses it after confirming the return. We may agree on a different arrangement depending on the delivery address.
- For returns for reasons other than a confirmed quality issue, the customer is responsible for the return shipping cost.
Exchanges
Customized items are not eligible for exchange. Regular, non-customized items may be eligible for exchange. Please contact customer service to discuss your order and available options.
Refunds
After the returned package is delivered to Meikeiko, we will inspect the wig and confirm that it meets the return conditions. If the return is approved, the refund will be issued to the original payment method within three days after we receive the returned product.
Original shipping charges are non-refundable.
Delivery Issues
We will contact customers on the delivery date to remind them to watch for their package. If tracking shows the package as delivered but you have not received it, please contact us promptly. We will communicate with FedEx to investigate the missing package.
How to Contact Us
Please contact us before returning or exchanging an item. Include your order number and a description of the issue. For a quality concern, photos or videos can help us review your request.
Email: meikeiko-john@hotmail.com
